On another day we went to ask about renting a car and/or getting the code or deal for the rental car company the hotel was afflicted with. We went down a couple days later to book a city tour and the girls at the front desk said there was no discount or company the hotel recommended. He mentioned the hotel had discounts for city tours and car rentals. Ossie at the Front Desk was awesome and welcoming and assured us of our safety. Really double check your bills at this hotel's restaurant and bar. As soon as I pulled out my phone calculator, miraculously my total came down. Another thing, one of the waiters over charged us for food- when I told him the math didn't add up, he tried to tell me it was the tax. No other restaurant did this in the LA area we ate at (and we ate at several for brunch, lunch, and dinner (even in Beverly Hills)). We got dinged on this multiple times, this added up ( to almost $10). But if you owe $39.89, you have to pay the full $39.89. For instance if they owe you $39.89 back in change, you only get $39 back (they don't round up, only down). Restaurant & Bar don't give you back any change in coins. Weirdest thing I have ever heard of, usually guests get a discount not dinged for getting their food to go at the hotel restaurant. The downstairs restaurant charges a fee for food to go. Seems like the hotel likes to rent it out for private parties to make money at the cost of their guest's pool time. The rooftop is gorgeous! The view is fantastic. Another thing the pool is TINY! About the size of 3 king-size beds lined up. Our other hotel in Cali had a pool that was open until midnight! Had I known this before hand, I would NOT have booked this hotel as pool time is key to our vacations. Everyday we would go and explore and by the time we were back at the hotel and got settled- the pool would be closed! The pool closes at 7pm and yet the hotel charges a pool amenity fee for each day you stay (we only got to use the pool on the day we arrived). Cons: -When I go on vacation (I'm from a place that doesn't get hot weather often) I want to be able to enjoy the pool in the Cali weather. The guys at the pick-up/drop off area were all super nice and helpful with directions. We arrived at the hotel quite early than check-in time, Otis at the front desk staff was awesome and able to accommodate our early check-in time (which was amazing!) an even accommodated our request for a room on the quiet side of the hotel. The housekeeping staff were very kind and did an amazing job- provided housekeeping every day during our 5 day stay. This hotel was very clean and modern (seems very new), we really liked our room.
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